Post Checkout Customer Feedback

Want to truly understand how your customers feel about their shopping experience? Now you can — with our Customer Feedback Collection feature, designed to help you capture honest, structured insights immediately after checkout.

This feature is the perfect way to gather powerful data that can inform your pricing, product offerings, and overall shop experience. And the best part? It’s seamlessly integrated into the shop's existing post-order flow.

Ready to activate this feature? Just reach out to your Customer Success Manager (CSM) to get started!

Once a shopper places an order and reaches the order confirmation page, they’ll be prompted with a smiley-based rating system asking how their shopping experience was.

Your customer selects a smiley face that best matches their experience — positive, neutral, or negative.

They’ll then choose from a list of factors that influenced their rating:

• Photos

• Product Offerings

• Prices

• Shopping Experience

• Other

• I Need Order Support

• If they select anything other than “I need order support”:
  → A simple text box appears asking:
  “Please tell us more about your response.”
  (This lets your shoppers give you meaningful feedback in their own words.)

• If they select “I need order support”:
  → We immediately display your studio’s contact email and phone number (pulled from your account preferences), so they can get help fast

  

This isn’t just a comment box — it’s a powerful data-gathering tool that gives you structured insights at scale. Each piece of feedback is linked directly to the shopper’s order, and automatically included in your order export data.

You’ll see:

• Sentiment score (based on the smiley selected)

• Impact category (what influenced their response)

• Open-ended feedback (when provided)

All of this gets appended to your single-row order export, so you can review it alongside your sales data — no manual chasing or disconnected spreadsheets required.

• Make smarter decisions about products and pricing

• Pinpoint what’s driving or harming your customer satisfaction

• Stay connected with your shoppers and resolve issues proactively

• Build a studio that responds to customer needs — and earns their loyalty

This feature is not enabled by default. To have this turned on for all of your galleries, reach out to your CSM.