Adding a “Need Help” Link for Online Code Assistance

You can add a customizable “Need Help” link to your online code field, giving customers an easy way to get instructions or contact information when they can’t find their online code.

This article explains how to enable and customize the Online Code Help Message inside your cart template. Once configured, customers will see a blue “Need Help” link next to the online code field, and clicking it will display your custom message. This reduces support calls and helps customers access their galleries more easily.

The “Need Help” link is controlled at the cart template level. Any job using that template will automatically display the link and your custom message.

You can use this message to:

• Provide instructions on where to find their code

• Offer support contact details

• Give troubleshooting steps

💡 PRO TIP: Keep your message short and direct—customers are usually on mobile devices and need quick guidance.

1. Go to the Shop tab Open the Shop section in your studio dashboard.

2. Click Manage Cart Templates This shows all available templates for your online store.

3. Select the template you want to update Choose the cart template used for the jobs where you want the help link to appear.

4. Click Appearance This opens the visual and text customization options.

5. Scroll to “Online Code Help Message” This is where you’ll enter the message customers will see.

6. Enter your custom message Examples:

   • “Check your confirmation email for your online code.”

   • “Call support at 0800‑123‑456.”

   • “Email us at youremail@studio.com for help.”

7. Click Save Your changes will apply to all jobs using this template.

   

• Template-specific: The help message is tied to the cart template, not individual jobs.

• Mobile-friendly: Keep the message concise for small screens.

• Branding: You can include your studio name or support hours for a more polished experience.

• Multiple templates: If you use different templates for different job types, update each one separately.

Q: Where will customers see the “Need Help” link? A: In the online code field on your storefront. It appears as a blue clickable link labeled “Need Help.”

Q: How do I preview the message? A: Go to your job dashboard and click View Online. The “Need Help” link will appear in the online code field.

Q: Can I turn the link off? A: Yes—simply clear the message field in the cart template and save.