Using Multi‑Subject Cart Checkout

Multi‑subject cart checkout allows families to purchase photos for multiple children in a single transaction—saving time, reducing duplicate fees, and creating a smoother checkout experience. This article explains when multi‑cart checkout is available and what conditions must be met for subjects to be combined into one order.

In this article, you’ll learn the rules that determine whether multiple subject carts can be checked out together. Understanding these conditions helps you troubleshoot why carts may be separated and ensures families have the simplest possible checkout experience.

Multi‑subject checkout is automatically enabled when all jobs in the cart meet the required conditions. No additional setup is needed, but the following job‑level settings directly affect whether carts can be combined:

• Whether the job uses a Custom Form

• Whether the job is a Pre‑Order

• Whether the job has Manual Fulfillment Holds

• Whether all jobs share the same cart template

💡 PRO TIP: If families report that their children’s carts are separating, check the job settings first—especially Custom Forms and Pre‑Order status. These are the most common blockers.

1. Add all desired subjects to your cart.

2. Proceed to checkout.

3. If all job conditions are met, the system will automatically combine the subjects into a single cart.

4. Review your order and complete payment.

5. If any subject does not meet the requirements, you’ll see separate carts and will need to check them out individually.

• Custom Forms Disable Multi‑Cart Checkout Any job requiring a Custom Form must be purchased separately. If even one subject in the cart uses a Custom Form, multi‑cart checkout is unavailable.

• Pre‑Order Jobs Must Be Purchased Individually Pre‑orders rely on Custom Forms to match subjects to orders, so they cannot be combined with other carts.

• Manual Fulfillment Holds Prevent Combining Carts If a job is set to “Hold Order Fulfillment Until Manual Release,” it must be checked out on its own.

• All Jobs Must Use the Same Cart Template If the cart templates differ between jobs, the system will separate the carts at checkout.

Q: Why are my subjects carts showing up separately? A: One or more jobs in your cart likely uses a Custom Form, is a Pre‑Order, has a manual fulfillment hold, or uses a different cart template.

Q: Can my customers complete their purchase if carts are separated? A: Yes. You can check out each subject individually—multi‑cart checkout is optional, not required.

Q: How do I know which subject is causing the separation? A: Look for jobs marked as Pre‑Order or those requiring a Custom Form. These are the most common reasons multi‑cart checkout is disabled.
If you see that subjects orders are being separated into individual carts, it means one or more of the rules above apply. You can still complete your purchase—just check out each subject order individually.