FAQ
FAQs
Technical Support & Customer Success Distinction
Not sure who to contact? This guide explains the difference between Technical Support and Customer Success, so you can get the right help as quickly a...
FAQs on Captura Digital Downloads
Everything you need to know about Captura's Digital Download Delivery service. This guide answers the most common questions about digital downloads, i...
Best Practices for Multiple Users Working in the Same Job
It's common for multiple team members to work in the same job throughout the day. Photographers, production staff, customer service, and retouchers ca...
Working with Class Composites, Group Photos, and Team Photos
There are several ways to manage class composites, group photos, and team photos in Captura Workflow. The best approach depends on when your final ima...
How do I edit an order in Workflow?
You can make changes to an order in Workflow before it has been released for fulfillment . If an order has already been released, you'll need to crea...
How do I offer self-fulfillment image services?
Offer image services such as retouching or brace removal directly through your online shop. When a customer purchases one of these services, your stud...
How do I undo my changes and start fresh?
Learn how to restore a Job to the latest version synced to the cloud. Sometimes things don't go as planned. Whether you made changes by accident or si...
Why am I not seeing recent changes online?
Your browser may be using stored (cached) data instead of loading the latest version of your gallery. It's always a good idea to preview your gallery ...
Change Your Password in Captura Workflow
If you've forgotten your Captura Workflow password or simply want to update it, you can do so in just a few steps. This guide covers both password rec...
Keyboard Shortcuts
This article provides a quick reference to the keyboard shortcuts available in Captura , helping users move through common tasks with fewer clicks. I...
Post Checkout Customer Feedback
After completing an order, shoppers can rate their experience, tell you what influenced their rating, and provide additional feedback. Their responses...
How to renew your Membership
Log into your Captura account. Click your name in the top-right corner and go to Studio > Membership . Note your Membership Type and Membership ID...
Using Multi‑Subject Cart Checkout
Multi‑subject cart checkout allows families to purchase photos for multiple children in a single transaction—saving time, reducing duplicate fees, and...
Clear Local Job Storage (without losing your settings)
If jobs are getting stuck, exports are failing, or something just isn’t behaving as expected, Clear Local Job Storage can give you a fresh start wit...
Where do I get a URL link for customers?
Learn how to find the right URL link for customers to access their galleries. Captura offers different link types depending on whether you want to sen...
Frequently Asked Questions
FAQs The main contact email appears on customer invoices. The order email receives order notifications. Yes. It provides contact info to customers and...
Getting your Device Logs
Sending your Workflow logs gives the Captura Support team additional information about what was happening in Workflow when you experienced an issue. T...
How do I Reprint an order in Captura Workflow?
When something goes wrong with an order—whether it arrives damaged, an item is missing, or something needs to be corrected—you need a quick way to mak...