FAQ
FAQs
Technical Support & Customer Success Distinction
Captura provides multiple support resources to help you succeed. This article explains the difference between Technical Support and Customer Succes...
FAQs on Captura Digital Downloads
Our most commonly asked for facts, answers, and questions on the Captura Digital Download Delivery service This article contains all the frequently as...
Best Practices for Multiple Users Working in the Same Job
Here’s a clean, help‑center–ready breakdown you can use — and yes, your instinct is right: subject edits should only be done by one person at a time....
Ways to Approach Class Composites, Group Photos, and Team Photos in Captura Workflow
Managing class composites, group photos, and team photos can look a little different depending on when those images are ready and how they’re being so...
How do I edit an order in Workflow?
Learn how to edit an order your customer placed online before it's printed using Workflow. You'll find yourself in a position where you need to correc...
How do I offer self-fulfillment image services?
Offering in-house image services like retouching? Learn how to create those services to attach to your Price Sheet in Captura Workflow ✅ Know which im...
How do I undo my changes and start fresh?
Learn how to "roll back" your job to the latest copy synced to our cloud Let's face it - weird stuff happens. Sometimes you need to "roll back" and un...
Why am I not seeing recent changes online?
Your local browser cache might be preventing you from seeing recent changes to the gallery. Previewing the gallery as a studio before giving access t...
Change Your Password in Captura Workflow
Learn how to reset your password for Captura Workflow in a few easy steps! On the login screen select Forgot Password : You'll need to provide your u...
Keyboard Shortcuts
Action Mac Keys Windows Keys Cancel Esc Esc Close Modal Esc Esc Confirm Action Enter Enter Move focus to next field Tab Tab Move focus to previous fie...
Post Checkout Customer Feedback
Want to truly understand how your customers feel about their shopping experience? Now you can — with our Customer Feedback Collection feature, desig...
How to renew your Membership
Log into your Captura account. Click your name in the top-right corner and go to Studio > Membership . Note your Membership Type and Membership ID...
Using Multi‑Subject Cart Checkout
Multi‑subject cart checkout allows families to purchase photos for multiple children in a single transaction—saving time, reducing duplicate fees, and...
Frequently Asked Questions
FAQs The main contact email appears on customer invoices. The order email receives order notifications. Yes. It provides contact info to customers and...
How do I replace an order in Captura Workflow?
When something goes wrong with an order—damaged prints, missing items, or the wrong image—you need a fast way to fix it. Quick Reprints in Workflow l...
Where do I get a URL link for customers?
Learn how to find and copy different kinds of URL links your customers can use to access their galleries The job must be made ACTIVE to retrieve a s...
Clear Local Job Storage (without losing your settings)
If you’re running into problems like jobs failing to export, getting stuck, or behaving strangely , it might help to clear your local job storage. Th...
Getting your Device Logs
Send your logs to Captura support team In Workflow, click on Name @ Studio in the top-right corner to open Preferences -> Advanced and click the Se...
How to move existing jobs to the NEW shop in Captura Workflow
Learn how to turn to move existing jobs to the new shop. The latest version of Captura Workflow automatically creates jobs using the new shop. If you ...