Quick Reprint

This will be released to all studios on May 6th!

When something goes wrong with an order—damaged prints, missing items, or the wrong image—you need a fast way to fix it.

Quick Reprints in Workflow let you resend a replacement order in just a few clicks—without rebuilding it from scratch. That means faster resolutions, less manual work, and a better experience for your customers.

A Quick Reprint allows you to:

• Clone an existing order that has already been sent to the lab

• Make small, relevant edits (like image, crop, or shipping details)

• Send the replacement order with a $0 total

• Include a reprint reason so the lab knows exactly what needs to be fixed

This helps your team resolve issues quickly while keeping everything accurate and trackable.

Use Quick Reprint when you need to replace an existing order due to:

• Lost or damaged items in shipping

• Missing products

• Incorrect image, crop, or background

• Customization errors

• Lab or production issues

You can start a reprint from multiple places in Workflow:

• Account-level Orders tab

• Orders tab within a Job

• Orders tab within a Subject

1. Select the order you want to reprint

2. Click Reprint Order from the menu

3. Review the pre-filled order details

4. Select a Reason for Reprint (required)

5. Make any allowed edits (see below)

6. Review the cart (total will be $0.00)

7. (Optional) Send a confirmation email to the customer

8. Click Place Reprint

That’s it—the order is sent back to the lab.

Quick Reprints are designed to keep things accurate while giving you flexibility where it matters.

• Change the shipping method or address

• Update the image, crop, or background

• Remove items or reduce quantities

• Adjust selections based on the issue

• Add new products

• Increase quantities

• Reprint multiple orders at once

The reason you select helps guide what changes are allowed—so orders stay accurate and aren’t misused.

Resend the original order exactly as it was, with the option to update the shipping address to ensure it arrives safely this time.

Select the specific product(s) that need to be resent from the original order—no need to resend everything.

Choose the item(s) that were missing so they can be quickly resent to the customer.

Update the background or design details to reflect what the customer expected.

Make changes to personalization details like text or layout to correct the order.

Adjust the design or product details to match the correct package selection.

This ensures the lab receives clear, structured instructions every time.

• A new order is created with a $0 total

• The order is labeled as a reprint of the original order

• The selected reason is included for the lab

• The lab receives structured data to process the reprint accurately

This improves traceability, reduces errors, and speeds up fulfillment.

You can track reprints directly in Workflow:

• Orders are labeled as “Reprint of [Original Order ID]”

• You can filter orders by Reprint

• Reprints can be included or excluded in exports

Only users with Refund Management (Add/Edit) permissions can create reprints.

• Always select the correct reprint reason to avoid delays

• Double-check edits before placing the order

• Use confirmation emails when customers expect updates

• Keep changes minimal to reduce errors