Orders, Fulfillment & Payments
Getting Started with Studio Orders
Learn how to view and manage all orders with Workflow Select Orders in the black menu bar across the top of the app to view all orders placed with ...
Getting Started with Dynamic Tax
Dynamic tax is automatic tax collection that calculates the correct tax amount based on the shopper’s ZIP code, including state and local jurisdiction...
Getting Started with Job Orders
Learn how to view and manage all orders with Workflow. To start viewing your Job's orders, open a Job and select the Orders tab: You can search for ...
Setup automatic holding of job orders for bulk fulfillment
Automatic Hold of Job Orders for Bulk Fulfillment in Workflow In Workflow, orders placed by customers are normally released automatically to the lab f...
Releasing Held Orders in Captura Workflow
Learn how to release your held orders from a Job in Captura Workflow Your Job must have "Hold order fulfillment until manual release" checked under ...
Moving Pre-Orders Across Jobs
Mistakes happen and sometimes parents place pre-orders on the wrong job — especially if they have multiple children or schools. The good news? You can...
Refunds & Chargebacks
Learn how to process refunds in Captura Workflow, understand chargeback handling, and review Captura’s refund policy and limitations. This article exp...
Auto-release dependent image option services
When you’re fulfilling orders in Workflow, it’s important that all parts of the order are released — not just the print or digital portions, but als...
Payouts with Captura Workflow + Stripe
We created some graphics to help visualize the process of getting your first payout: 📝 Key Points: Stripe offers daily payouts - to your registere...
Getting Started with Capture + QR Codes
Learn how to create, modify, and use QR codes in your workflow to easily assign images and promote online ordering. Sort is a tool available to studio...
Creating QR Code Slate Cards in Captura Workflow
QR Code Slate Cards allow you to embed each subject’s gallery link inside a scannable QR Code. These cards make it easy to sort images to subjects usi...
Assigning Subjects and Images to Pre-Orders
Learn how to assign subjects and images to your online pre-orders using Captura Workflow. Note: You will not need to assign subjects to pre-orders if...
Creating orders for multiple subjects
Learn how create an order for many or all subjects in Captura Workflow What is Bulk Add Orders? How do I Bulk Add Orders? a. Create an order for ev...
Using Based‑On‑Order Discount Codes for Staff, Coaches, or Special Offers
Learn how to create dummy orders to apply Based‑on‑order discount codes to allow studios to automatically provide free or discounted items—such as com...